INABOYA NIG LTD

Refund Policy

Our policy regarding returns, refunds, and cancellations.

Last updated: August 2025

1. Overview

At INABOYA NIG LTD (CAC No. RC 6938350), we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Eligibility for Returns

You may return products purchased from us within 7 days of delivery, provided that:

  • The product is in its original condition and packaging
  • All original tags, labels, and accessories are intact
  • The product has not been used, damaged, or altered
  • You have the original receipt or proof of purchase

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (food, beverages, etc.)
  • Customized or personalized products
  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products purchased on final sale or clearance

4. Return Process

To initiate a return:

  1. Contact our customer service team at info@onaboyaintegrated.online or +234 803 314 4550
  2. Provide your order number and reason for return
  3. Receive a Return Merchandise Authorization (RMA) number
  4. Package the item securely with all original materials
  5. Ship the item back to our address

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method. Refunds will include the purchase price of the item(s) returned, excluding shipping costs unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@onaboyaintegrated.online. All exchanges are subject to product availability.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

9. Cancellations

Orders can be cancelled within 24 hours of placement, provided the order has not yet been processed for shipping. To cancel an order, contact us immediately at info@onaboyaintegrated.online or +234 803 314 4550.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: info@onaboyaintegrated.online
  • Phone: +234 803 314 4550
  • Address: NO. 1, AWUYEMI CENTRAL MOSQUE ROAD, AWUYEMI , OKPELLA, EDO STATE, NIGERIA